Customer Success Partner Program Manager
Company: Cypress HCM
Location: Santa Clara
Posted on: February 22, 2026
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Job Description:
Job Description Job Description Customer Success Partner
Operations Program Manager The Customer Success Partner Operations
Program Manager is responsible for the seamless integration and
ongoing management of partner operations in Customer Success. This
role ensures partners are aligned with our mission, empowered to
deliver exceptional customer experience, and positioned to drive
mutual success. Responsibilities : Lead cross-functional
initiatives with Customer Success and other teams to optimize
partner operations, improving efficiency and satisfaction Analyze
and streamline partner processes to enhance scalability and
effectiveness Oversee the implementation and adoption of tools and
systems that support partner operations, ensuring data accuracy,
consistency, and accessibility Collaborate closely with
Professional Services, Sales, Commercial LOB, and Product
Development to align partner activities with company goals Develop
and present clear, data-driven reports on partner performance,
trends, and opportunities to leadership Anticipate risks, identify
gaps, and implement proactive solutions to ensure program stability
and success Qualifications : 5 years of program management
experience, ideally in customer success, partner operations, or
related functions Strong planning, organizational, and
communication skills Proven ability to work cross-functionally,
influence stakeholders, and collaborate with teams across all
levels—including executives A hands-on, proactive approach with
strong attention to detail Resilience and adaptability in
fast-paced, ambiguous environments, with the ability to balance
multiple priorities effectively Bachelor’s degree or equivalent
experience Compensation: $50 - $67.83 per hour ID: 1447102
Keywords: Cypress HCM, Petaluma , Customer Success Partner Program Manager, Customer Service & Call Center , Santa Clara, California
