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General Manager

Company: Northbay Maintenance
Location: Petaluma
Posted on: February 25, 2021

Job Description:

We are looking for an general manager to help us run our restoration and maintenance company. Experience as an general manager in maintenance, restoration or service-based business is a big plus. Overall Objective:? Managing the day to day functions and responsibilities of the company as well as implementing continuous improvements in order for Northbay Maintenance to continue to track to growth objectives.I am someone who:* Takes initiative. If I see a problem or potential I jump in and work on it without being told to.* I'll grab a half-baked idea and run with it, figuring it out on the way and taking ownership over it.* I enjoy autonomy, working uninhibited with and without teams I excel at leading projects.* I'm organized and help bring some process and order to business.* I'm personable as heck! People like being around me and customers enjoy talking to me.Traits:? Good knowledge of different business functions.? Strong ?leadership? qualities.? Excellent ?communication skills?.? Highly organized.? Strong work ethic.? Good ?interpersonal skills?.? Meticulous attention to detail.As ?general manager? the position would require working to improve efficiency through process improvements and controls implementing programs to increase profits, and oversee the overall health of the divisions. This would include managing staff, overseeing the budget, employing marketing strategies to achieve targeted growth objectives. Must possess good judgement and discretion, initiative, resourcefulness and problem solving ability.Finance- Oversee budgets and monitor expenditures to ensure spend is in line with revenue.- Aging is kept within the allotted terms.- Improve days to pay within the residential division to under 15 days.- Daily review of the AP/AR/Expenditure oversight/Payroll expenditure is in line with project budgets.- Bookkeeping is updated daily.- Project costing; daily tracking of projects, costs, etc.Leadership- Maximizing scheduling for operations and drive alignment on growth targets.- Interface with clients and insurance companies- Oversight on daily objectives and drive customer satisfaction.- Work with human resources to increase communication and team buildingfunctions focused on employee retention.- Develop performance reviews for team members and supervisors to improve efficiency, upsells and glowing customer experience.- Develop upsell program and incentive with ground teams.Growth- Review of outgoing proposals.- Customer retention process is created and implemented.- Implement referral programs within the division; requesting reviews and creatingvirality.- Sales leads ratios are recorded and upsell models are implemented.- Track to growth objectives quarterly.Skills:* Strong excel experience* Knowledge of CRM systems (we use Hubspot)* Process building* Problem solving and solution* Managing various projects and crews

Keywords: Northbay Maintenance, Petaluma , General Manager, Executive , Petaluma, California

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