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Retail Store Manager - Petaluma

Company: Pet Food Express
Location: Petaluma
Posted on: April 2, 2021

Job Description:

About Pet Food Express

Pet Food Express is the best place to shop for pet supplies - and it's all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us.

While traditional back-office management is part of your job, this role is so much more than that. We place a lot of belief in our leaders to exemplify our core values and to instill the same beliefs in our store team. That means allowing them to make mistakes, take chances and initiative-so they can learn, grow, and produce results.

The biggest part of your job will be training and empowering your employees to get our four-legged customer's whole story so they can help find the best solutions. Because in the end, our long-term success isn't about transactions-it's about building meaningful relationships to help customers maximize life with their pets.

Sound like you? Join us.

More of what you'll do:


  • Participate in and lead your team of passionate pet people to build a loyal customer base, understand the needs of both our two-legged and four-legged customers, and educate customers on how our products will enhance the wellbeing of their pets.
  • Create and maintain positive employee relations through building and developing a team of passionate and engaged pet people.
    • Network with the community and further our relationships with rescues, dog trainers, pet professionals and community leaders.
      Learn + Teach
      • Develop your team to exceed store productivity goals as well as individual goals. Coach your team with daily training, sales games, and continuous educational programs to enhance their product knowledge, leadership, and sales skills. Ensure on-going feedback is provided to the team and educate where needed.
      • Model and teach the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.
        • Become an expert in pet parenthood and nutrition yourself. Stay up-to-date about new products and share what you know with your store.
        • Hold store employees accountable for learning and executing on specifically articulated skills and tasks. Use our Skill Level Program to mentor your team members through each stage of their professional development.
        • Generate team buy-in by connecting policies and programs to PFE's core values, brand promise and the big picture.
          • Interview and assist in the selection of hiring qualified candidates. Partner with the community and your customers to build a network of pet-passionate people who can refer potential candidates for your team.
          • Execute the store operations playbook to ensure a clean, friendly, and efficient store. Achieve financial and operational store objectives including expense control, loss prevention, and store audits.
          • Lead store team through store open and close, implementation of visual merchandising directives while maintaining standards consistent with PFE's brand guidelines. Communicate with corporate partners regarding assortments, trends, and replenishment.
          • Lead the unloading of shipments and stocking the store - this includes lifting heavy bags of dog food.
          • Clean and maintain the store (leaders lead by example).
            What you'll need:
            • Team-oriented leadership experience, managing small teams.
            • An eagerness to learn, drive and ambition. We're growing, so we need people who can grow with us.
            • Eagerness to learn, you consider yourself a lifelong learner.
            • Ability to work evenings and weekends regularly.
            • Ability to regularly lift and carry up to 50 lbs. (bags of kibble and litter). It's just one part of the job, but is pretty physical. Make sure this is for you!
            • Previous animal-related experience is nice to have, but we won't hold it against you-it's never too late to start loving pets.
              What you'll love:
              • Senior leaders who care about your passion and development.
              • Formal leadership training.
              • Investment in your pet knowledge, you'll never see pets the same way!
              • Best employee discount in the industry - extends to you and your family members.
              • Competitive sick, holiday, and vacation pay.
              • Health insurance, 401k match, profit-sharing, and other great benefits - even pet insurance!
              • Bring your well-behaved dog to work.
              • Community volunteer opportunities.
                Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

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Keywords: Pet Food Express, Petaluma , Retail Store Manager - Petaluma, Executive , Petaluma, California

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