Retail Store Manager
Company: Comcast
Location: Petaluma
Posted on: April 6, 2021
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Job Description:
Job SummaryResponsible for delivering a best in class experience
for customers and their store team. Manages all phases of the
customer environment and team to achieve and exceed financial
targets and customer satisfaction scores. Delivers tight
operational and financial controls in a cost- effective manner.
Hires, coaches and evaluates personnel based on performance
standards. Develops personal performance plans with employees and
provides continuous performance feedback and quarterly performance
plan reviews. Develops processes and procedures to drive department
efficiencies, assist in development and meeting of, departmental
budget. Manages team which may include exempt and non- exempt
employees. Provides subject matter guidance to employees as
required.Job DescriptionCore Responsibilities* Delivers a world
class customer and employee experience, achieving sales goals and
running an operationally sound business.* Ensures a culture
consistent with the expectations of the company by selecting the
best talent and inspiring them daily with a focus on development,
feedback/coaching, sales and service excellence, training and
personal accountability.* Communicates business initiatives,
performance standards and process/policy know-how striving for high
performance and compliance. Leverages the net promoter system (NPS)
to monitor customer feedback, coach and improve the in-store
experience.* In-store owner for merchandising, brand, resets and
all associated training compliance.* Coaches and develops team
members on how to position all company products with customers.*
Efficiently runs in-store operations including inventory, cycle
counts, cash management and other applicable processes and
procedures.* Responsible for appropriate staffing levels and
efficient scheduling.* Leverages available tools to monitor
customer feedback, coach and take action to improve the store
experience.* Reviews and analyzes operational and financial reports
to improve operational performance and metrics.* Builds
collaborative relationships with market, region and division
stakeholders.* Follows and administers cash handling policies and
procedures.* Leads the retail experience of a well-visited location
and strives to enhance store and customer experience to be
best-in-class.* May participate in retail test and pilot
experiences related to product, store design and operational
improvements.* Typically manages a team of 8-12 direct reports.*
Must be able to carry and lift up to 25 pound boxes, stand and move
about the store constantly.* Consistent exercise of independent
judgment and discretion in matters of significance.* Regular,
consistent and punctual attendance. Must be able to work nights and
weekends, variable schedule(s) and overtime as necessary.* Other
duties and responsibilities as assigned.Employees at all levels are
expected to:* Understand our Operating Principles; make them the
guidelines for how you do your job.* Own the customer experience -
think and act in ways that put our customers first, give them
seamless digital options at every touchpoint, and make them
promoters of our products and services.* Know your stuff - be
enthusiastic learners, users and advocates of our game-changing
technology, products and services, especially our digital tools and
experiences.* Win as a team - make big things happen by working
together and being open to new ideas.* Be an active part of the Net
Promoter System - a way of working that brings more employee and
customer feedback into the company - by joining huddles, making
call backs and helping us elevate opportunities to do better for
our customers.* Drive results and growth.* Respect and promote
inclusion & diversity.* Do what's right for each other, our
customers, investors and our communities.Disclaimer:* This
information has been designed to indicate the general nature and
level of work performed by employees in this role. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications.Comcast is an
EOE/Veterans/Disabled/LGBT employer.EducationBachelor's
DegreeRelevant Work Experience5-7 YearsBase pay is one part of the
Total Rewards that Comcast provides to compensate and recognize
employees for their work. Most sales positions are eligible for a
Commission under the terms of an applicable plan, while most
non-sales positions are eligible for a Bonus. Additionally, Comcast
provides best-in-class Benefits. We believe that benefits should
connect you to the support you need when it matters most, and
should help you care for those who matter most. That's why we
provide an array of options, expert guidance and always-on tools,
that are personalized to meet the needs of your reality - to help
support you physically, financially and emotionally through the big
milestones and in your everyday life. Please visit the compensation
and benefits summary on our careers site for more details.
Keywords: Comcast, Petaluma , Retail Store Manager, Executive , Petaluma, California
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