Account Manager - Remote
Company: World Centric
Posted on: January 7, 2022
Account Manager Job Description
Reports to: Director of Account Management
World Centric is a mission driven B Corp that seeks to have a
meaningful impact on people and planet through our compostable
products and the donation of 25% of profits to the most vulnerable
in the world. If you decide that the role below could be a great
fit for you, please be sure to include a cover letter detailing
your interest in working for World Centric. For more information on
working and life at World Centric, please visit our website .
Account Managers (AM) work in conjunction with Sales to provide
exceptional service to customers through regular communication and
follow up. A large portion of the work is to provide support to
Sales and external Customers. This position is also responsible for
the accurate and timely entry of customer orders while providing
excellent customer service.
The World Centric AM team are 8 people supporting dedicated regions
throughout the US and some international. We are seeking an AM to
support our customers in Central and Eastern US, specifically
working between 9-6 CT (or 8-5 once trained). This position is
fully remote but must reside in either TX, WI. We will consider CA
residents that are willing to work central time zone.
The Account Manager role breakdown:
Order Entry/Data Entry - 35%
Use and maintain CRM system (NetSuite) for
placing customer orders manually, from EDI, and from Conexiom
verifying correct pricing on purchase orders
capturing customer interactions (phone and email) for back up as
setting up new accounts; updating account information
managing back-orders and availability, including options to support
from another warehouse
Entering sample orders
Sales/Customer Support - 65%
Communicate via email or phone with customers on items such as
orders, returns, product issues, inventory levels, product
availability and shipment tracking.
Develop and maintain strong relationships with buyers.
Efficiently resolve customer issues/problems, including order
shortages, damage claims and invoicing.
Manage status and updates of opportunities in NetSuite with RSM/TM,
assist with follow up on opportunities, based on sales.
Participate with RSM/TM in broker and Distributor Sales Rep
trainings on T2 accounts.
Regularly communicate with RSM/TM on customer needs and/or
Act as liaison between customer, RSM/TM and WC Custom Prints team
to get price quote information and follow through to artwork
approval and order placement.
Communicate and collaborate with other WC teams including Customer
Service, Supply Chain, Finance and Logistics to problem solve.
Prepare shipping quotes and/or order estimates as requested,
including product and shipping cost and inventory availability.
Monitor inventory levels and identify possible out of stock
Monitor trends in customer behavior and advise RSM/TM of ways to
adjust pricing tier, shipping methods, consolidating orders,
special orders, container orders, etc.
Provide input from customers on product demand for procurement
Monitor reports from Accounting when customers 15+ days past due to
offer assistance as liaison with the buyer to help clear the
Assisting with the onboarding of new accounts and brokers.
World Centric aims to create an environment that is diverse,
inclusive, and equitable to people from all backgrounds, which is
why candidates who may not meet every requirement, are still
encouraged to apply.A successful Account Manager will have the
Minimum education: H.S Diploma or or GED equivalent
Strong written and verbal communication skills are essential to
building strong relationships with internal and external
3+ years working in customer service or account management with
medium to large accounts required
Minimum 1+ years experience using CRM or ERP system
Professional, tactful, and at ease interacting with large customer
accounts and stakeholders
Extremely organized to efficiently work on and prioritize several
accounts at once
Experience in roles utilizing strong attention to detail with
little room for error
Ability to coordinate multiple tasks, manage details, and work in a
fast-paced changing environment
Excellent technical skills and capable of learning new software
systems. Must be proficient in MS Outlook & Teams.
Ability to work Central Time zone either 9-6 for initial training
and move to 8-5 after 3 months.
Ability to work in remote home office. Computer office equipment
will be provided but candidates must have workspace that is
comfortable, safe, and free from distraction.
Keywords: World Centric, Petaluma , Account Manager - Remote, Executive , Petaluma, California
Didn't find what you're looking for? Search again!