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Customer Success Manager

Company: Analysts
Location: Petaluma
Posted on: May 8, 2022

Job Description:

Customer Success Manager Petaluma, CA (Starts Remote) 3-6 Month Contract to Hire **Will start remote & eventually shift into a Hybrid role onsite in Petaluma 1-2 days/week.** Overview: HydroPoint is seeking a full-time Customer Success Manager to help our customers (and the planet) use water as efficiently as possible. Customer Success Managers guide our customers through the customer journey by consistently delivering value through successful outcomes. You will be working with the customer and internal teams to ensure successful onboarding, adoption, engagement, renewal and advocacy of Hydropoint's products and services. CSMs provide training, best practice coaching, and customer outreach for HydroPoint Data Systems Performance Management, and Pilot customers. Successful candidates will be curious, self-motivated and driven to deliver operational excellence and dedicated to best-in-class customer service. As a CSM, you will have an ability to adapt to new systems and methods, work well with other colleagues, and are committed to consistent development and improvements that are organizationally relevant. Duties: Manage post-sales activities for Key Enterprise Accounts and HydroPoint Performance Management customers through strong relationship-building, product knowledge, and proactive outreach.Ensure effective onboarding and drive accelerated adoption of the HydroPoint technology.Ensure the success of your customer by monitoring their HydroPoint technology and analyzing their key performance indicators.Analyze key performance indicators and leveraging the data, make recommendations to optimize their water savings and operational objectives to become a trusted advisor.Consistently deliver value in cadence calls, QBRs and Outcome ReportingAccountability for a specific book of business including renewals and expansion of existing accounts.Collaborate with internal teams to refine and document processes in support of HydroPoint's customers.In partnership with Product Marketing, manage HydroPoint's Beta program by recruiting testers and requesting user feedback based on survey questions.Respond to customer inquiries/requests and coordinate with internal teams to ensure client satisfaction and ultimately advocacy of HydroPoint and its products and services.Accurate logging of all customer correspondence and escalation management in Salesforce.Attend all meetings and actively contribute. Required Skills & Experience Bachelor's degree and 2-5 years of relevant work experience.Excellent interpersonal skills, both written and verbal.Exceptional organizational and time management skills.Strong Presentation skills with all levels of customers from Executives to Field TeamsExperience in a phone and email customer support role is a plus.Occasional weekend and holiday work requiredExperience with (or other CRM systems), SaaS technology, software support is a plus

Keywords: Analysts, Petaluma , Customer Success Manager, Executive , Petaluma, California

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