Full-Time Assistant Manager ( 1355 N. Mcdowell Blvd Petaluma CA )
Company: Tuesday Morning
Location: Petaluma
Posted on: June 25, 2022
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Job Description:
Under the Store Manager's direction, the Assistant Store Manager
will manage the daily operations of the store and ensure the
execution of company policies, procedures and programs to achieve
store sales and profit goals while minimizing shrink, payroll and
controllable expenses. This position can be full time or part time
dependent on the volume and needs of the store.
PRIMARY RESPONSIBILITIES:
Sales Maximizes sales results by completing the following:
Support the Store Manager in driving sales by creating a sales
generating environment through the implementation of all corporate
sales directives.
Assist with the control of expenses including comp sales, gross
profit, markdowns, shrink, damages, supplies and payroll.
Work with the Store Manager to meet or exceed planned gross margin
through inventory management from purchases to sales and
promotional events, price changes, and clearance activities.
Customer Service
Ensure associates provide excellent customer service at all
times.
Oversee the recovery process to ensure that Company standards are
met throughout the store.
In the absence of the Store Manager, address customer
complaints/concerns in an urgent and friendly manner.
Support the Store Manager in training of associates on the
Company's customer service philosophy and upcoming/current
advertising.
Merchandising and Presentation
In the absence of the Store Manager, supervise and direct
associates in inspecting the sales floor for seasonality, quality
and quantity of merchandise, signage, and presentation to ensure
all company directives are met.
In the absence of the Store Manager, supervise and direct
associates in developing a total store look through Company
merchandising programs, ensuring the store has a WOW factor
In the absence of the Store Manager, supervise and direct
associates in maintaining the front sidewalk, entrance displays and
entire store to Company standards daily.
Support the Store Manager in timely execution of merchandise
presentation programs including Green Card, E-mails and Seasonal
displays.
Staffing and Training
Assist Store Manager in the development of knowledgeable store
teams to drive sales, customer service, and to maintain proper
store condition.
Assist Store Manager to maintain appropriate staffing levels
through effective interviewing and hiring decisions.
Support Store Manager's efforts to ensure proper orientation and
cross training of new associates to enable consistent execution of
Company processes.
Must understand and communicate details of the Manager on Duty
Program.
Make recommendations regarding associate development through
performance management and goal setting throughout the year as well
as on an annual basis.
Evaluate associate performance and issue appropriate discipline, as
directed by the Store Manager.
Leadership and Communication Builds effective teams by utilizing
the following:
Effectively communicate and interpret store policies, procedures,
programs, and objectives to store associates.
Ensure Company policies and procedures are adhered to and enforced
equitably and consistently.
Foster a work environment in which associates are encouraged to
communicate creative and innovative ideas.
Encourage associates to communicate any concerns to their
supervisor, or to use the Open Door Policy.
Coach to improvement, and encourage giving and receiving
constructive of feedback.
Loss Prevention and Safety
Work with Store Manager to oversee accuracy of recordkeeping, to
include cash handling, sales and refund receipts, and returns.
Assist in ensuring adherence to Company directed loss prevention
programs including cash control, key control, security systems,
refund and void procedures and other loss prevention programs.
In Store Manager's absence, verify accuracy of receiving documents;
ensure transfers, and vendor returns are completed in a timely
manner and credited to the store correctly.
Maintain a safe working and shopping environment for both
associates and customers.
KNOWLEDGE, SKILLS & ABILITIES:
2-3 years of recent retail and supervisory experience required.
Must understand and be able to execute concepts related to
accounting principles, inventory management, merchandising, and
management of human resources.
Excellent communication skills required for effective interaction
with customers and associates
Ability to lead, make decisions, explain procedures, convey
information, analyze numbers, resolve problems or conflict,
demonstrate reasoning, adaptability, conceptualizing, attention to
detail, time management, organization and computer skills
Must demonstrate outstanding interpersonal skills in order to
resolve any associate or customer complaints or issues in a manner
that promotes a positive work environment and service standards in
accordance with Company philosophy.
PHYSICAL REQUIREMENTS:
Must be able to frequently lift and carry products weighing less
than 5 pounds. Will occasionally need to lift and carry products
weighing up to 50 pounds. Occasional pushing and pulling of carts
and product weighing 50 to 250 pounds.
Frequent reaching and grasping at various levels and directions in
order to move/stack boxes of product and stock product on display
racks.
Continuous standing; frequent walking, climbing, crawling,
stooping, bending and twisting; and occasional kneeling needed in
order to stock product(s) on display racks
Frequent reading of written documents and product labels. May need
to distinguish colors when stocking and assisting customers.
Continuous need to hear in order to respond to and interact with
management, associates, and customers. Will need to hear requests
in person, and via intercom and telephone.
Continuous verbal communication with management, associates and
customers in person, and via intercom and telephone.
Occasional use of hand tools such as screwdriver, hammer, scissors,
box knife, pricing guns, etc., used to
assemble/disassemble/unpack/prepare products, shelves, displays,
etc.
Occasional driving of personal vehicle to bank, meetings, and other
stores for business purposes. A valid drivers license is
required.
Required qualifications:
Keywords: Tuesday Morning, Petaluma , Full-Time Assistant Manager ( 1355 N. Mcdowell Blvd Petaluma CA ), Executive , Petaluma, California
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