Operations Director of BH, Social Services and Complex Care

Company: Petaluma Health Center Inc
Location: Petaluma
Posted on: March 20, 2023

Job Description:

Petaluma Health Center is an eleven-time award winner in the North Bay Business Journal's Best Places to Work for 2020, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011 and 2009 and we were named as one of the Healthiest Companies in the North Bay' by the North Bay Business Journal for the last 5 consecutive years.The Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.FULL TIME EMPLOYEE BENEFITS: - 21 Days of Paid Time Off - 10 Paid Holidays - Medical Insurance (Entire deductible paid by us!) - 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA) - Dental Insurance - Vision Insurance - Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness! - 401K Matching after 1 year of employment - Flexible Spending Account, Dependent Care FSA - Life Insurance (included at no cost to the employee) - Long Term Disability (included at no cost to the employee) - Employee Assistance Program (included at no cost to the employee)Summary: Direct the overall operations and program development of the Behavioral Health, Social Serviceand Complex Care Department in accordance with Joint Commission and Patient Centered Medical Homestandards. Develop and oversee health center policies and procedures to assist qualified patients intransitions and plans of care that improve level of health and functioning. Directly supervises the AssociateOperations Director of BH, BH Leaders, Case Management Nurse Manager, Director of Homeless Servicesand Patient Navigators. Provides leadership and guidance to patient navigators to enhance connections tosocial services.Areas of Responsibility:Planning and Strategy--- Collaborate with senior leadership to plan, develop, organize, implement, evaluate, and direct the BH,complex care and social service programs utilizing federal, state, and grant funding to ensure financialsustainability of services--- Maintain a clear and transparent framework for qualification for services, services delivered, timelinefor entry and graduation from social services, and transition planning for patients.--- Oversee maintenance of a community and social services referral file of agencies and organizationsthat aid patients--- Develop and maintain collaborative relationships with internal and external stakeholders--- Create curricula and business plans as needed for emerging treatment programs, sharedmedical visits and group visitsOperational Oversight--- Responsible for the planning, supervision and coordination of BH, Social Services and ComplexCare services across all sites in collaboration with the clinical medical leadership.--- Continually evaluate and monitor full portfolio of Behavioral Health, Complex Care and SocialServices offerings to ensure ongoing program development and that patient needs are being metand in compliance with regulatory standards--- Develops, analyzes, monitors, and presents data and reports as relevant to Clinicaland Operational leaders--- Works with managers to optimize staffing, appointment schedules, and workflows, to achievetargeted goals for services--- Ensures departments are appropriately resourced for the efficient functioningof clinical services in Behavioral Health and Complex CareManagement and Supervision of Staff--- Manages the Clinical Behavioral Health Leaders (LCSWs), Case Management Nurse Manager, andPatient Navigators--- Hires, oversees training and reviews performance of staff--- Communicates to staff changes in policies and procedures--- Conducts quarterly and annual employee reviews based on job functions and e stablished productivityand quality standards--- Day to day management--- Ensure departments have appropriate staffing--- Serve as a resource for staff: new information, questions, challenging patients andsituations, escalation path--- Provides in-service/training in revisions of policies as needed--- Assures the BH and Complex Care Department credentialing and privileging processes are carried out--- Responsible for recruitment, hiring, development and training of all BH and Complex Care staff--- Communicates with COO: personnel issues, budget updates, operational issues and recommendedsolutions to issues--- Creates monthly reports on program/department activities--- Works collaboratively and effectively with directors and managers to ensure the goals, mission andvision of the organization--- Functions as a liaison between the department employees, primary care clinical leaders, and theSenior Leadership teamProject Management of Grants-Funded Projects:--- Ensures successful and timely implementation of grants-funded projects, drafts grant programmaticand financial reports, and ensures that grant funding is spent in accordance to contract timeframesQuality Improvement and Compliance:--- Assist in the development, administering, and coordinating of department policies andprocedures. Ensures adherence to PHC policies, procedures, and standards regarding:quality improvement, customer service, patient access, productivity, confidentiality,management of electronic medical records, billing, and facility needs.--- Keep abreast of current federal and state regulations, as well as professional standards,and make recommendations on changes program direction as well as policies andprocedures according to new/updated regulations.--- Leads and facilitates process improvements in patient access measures, clinic flow, patientexperience and population-based initiatives--- Audits compliance to HRSA, CSM, and Joint Commission (JC) standards that regulateservices provided--- In collaboration with managers, responsible for ensuring an excellent patient experienceand that patient complaints and/or grievances are addressed and resolved in a timely andresponsive manner--- Collects, organizes and summarizes data for performance measurement, internal and externalreporting and decision-making. Works closely with Behavioral Health and Complex Careteams to ensure that target measures and initiatives supporting the organizational strategicplan are met--- Develops, reviews and updates policies, procedures, consent forms, processes and systems,management, training, and evaluation plans that help support efficient clinic workflows,productivity, quality improvement and customer service--- Manages complaints, concerns, as needed.Financial Responsibility:--- Creates budget strategy for the BH and Complex Care Departments based on PHC strategic plan,and develops the budget in collaboration with CMO and COO--- Accountable for ensuring financial stability of services by monitoring clinical and operationalperformance goals--- Tracks and approves operational expenses within budget guidelines--- Coordinates with finance and billing department to ensure efficient and compliant billing practices--- Strategically identifies, develops, requests, and monitors grant opportunities in order to maximizethe financial health of the BH and Complex Care DepartmentsAdditional Duties as assignedQualifications: To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.Education/Experience:--- LCSW preferred--- Minimum of five (5) years of related behavioral health/social work experience--- One to Two (1-2) years of administrative experience--- Familiarity with quality and process improvement methodology--- Working knowledge of federal and state regulations that impact clinic operations, includingHIPAA, Title 22, Medi-Cal, 42 CFR and HRSA--- Effective problem solving and ability to analyze and use data for decision making--- Ability to embrace and manage diversity to build and maintain successful teams--- Effectively interact with people and develop positive relationships while being tactful,respectful, and direct in communication--- Ability to work flexible and extended hours and travel between sites as needed--- Experience related to achieving large project and initiative goals--- Experience working in a Joint Commission Accredited Ambulatory and Behavioral Health setting withPatient Centered Medical Home, and/or other team-based models of care preferred--- Capacity to train and mentor others with superior interpersonal skills achieving results througha collaborative effortLicenses and Certifications:--- Candidate must be able to successfully meet PHC's credentialing and privileging requirementsLanguage Skills: Ability to effectively present information and respond to questions and requests frompatients, co-workers, and others as necessary. Bilingual in English and Spanish, both written and verbalstrongly preferred.Compensation Range: $125,000-$145,000 yearly

Keywords: Petaluma Health Center Inc, Petaluma , Operations Director of BH, Social Services and Complex Care, Executive , Petaluma, California