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Service Lead

Company: BevMo
Location: Petaluma
Posted on: January 14, 2021

Job Description:

Job Description

Summary:

The Service Lead assists the Store Manager (SM) and Assistant Store Manager (ASM) in motivating and inspiring the team to achieve store productivity goals. The Service Leader acts as a supervisor to ensure both the staff and customer experience is positive.

Key Roles and Responsibilities:

People/Supervisor

  • Provides direction, support, and ongoing feedback to Sales Associates
  • Assists in conducting observation and coaching of Sales AssociatesCustomer Service/Sales
    • Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs
    • Demonstrates desired behaviors including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
    • Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
    • Responsible for assigned Areas of Responsibility (AOR)
    • Regularly communicates with Store Manager and Assistant Store Manager to discuss strengths, opportunities, and trends in business
    • Assists Store Manager and Assistant Store Manager to increase sales, drive/promote merchandise categories, and expand markets
    • Assists Store Manager and Assistant Store Manager in planning and execution of all Merchandise Calendar direction, campaigns, and sales promotions Operations
      • Assists SM and ASM in all store operations
      • Ensures departmental responsibilities are prioritized and executed as outlined in the Area of Responsibility (AOR) guidelines
      • Support the Leader on Duty (LOD) Program to ensure that Sales Associates are providing exceptional customer service
      • Enforce all company policies and procedures, including health, safety, and security are being followed; ensures compliance to all wage and hour rules.
      • Performs all duties as directed by supervisorRequirements

        Skills Required
        • Excellent communication skills - both verbal and written
        • Ability to operate in a rapidly changing environment
        • Exceptional collaboration skills, proven ability to work effectively cross-functionally
        • Strong organization and priority setting skillsQualifications
          • 1-2 years of experience in retail store management
          • Strong verbal and written communications skills
          • Must be an excellent organizer and problem solver with strong project management skills
          • Possess strong interpersonal skills to communicate with confidence to both internal and external customers

Keywords: BevMo, Petaluma , Service Lead, Hospitality & Tourism , Petaluma, California

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