Retail Customer Service Specialist
Company: Dick'sSportingGoodsInc
Location: Petaluma
Posted on: November 16, 2021
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Job Description:
Description On our team, everyone plays a critical role
providing genuine, helpful and friendly service to help our
athletes perform at their best and enjoy their sport. We're
committed to creating an inclusive and diverse workforce,
reflecting the communities we serve. This role is an opportunity to
make a difference and join the world's greatest sports team.
Customer Service Specialist Duties: * Create a world-class customer
experience by providing passionate customer service and selling
through customer engagement * Provide register coverage as needed
and ensure strong customer service standards are met by supporting
cashiers through complex transactions * Serve as primary customer
service provider at the front end and liaison between customers and
management * Ensure customers receive outstanding service by
adhering to and enforcing customer service programs * Handle all
situations that involve firearms passing through the front end and
ensure compliance with firearms safety policy and procedure *
Uphold company standards for merchandise presentation of the best
apparel and equipment brands in sporting goods * Promote company
programs including warranty sales, Scorecard (loyalty program),
private-label credit cards, and other seasonal promotions All
Teammates are required to adhere to all safety policies and
procedures. Additionally, as business needs arise, other tasks may
become necessary. Qualifications Success Profile: * Flexible
availability - including nights, weekend, and holidays * Ability to
provide outstanding customer service * Ability to direct efficient
front-end operations * Basic cash management procedures * 1-2 years
of Retail Cashier or Sales experience preferred DICK'S Sporting
Goods is an Equal Opportunity Employer Committed to Inclusion and
Diversity.
Keywords: Dick'sSportingGoodsInc, Petaluma , Retail Customer Service Specialist, Hospitality & Tourism , Petaluma, California
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