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Product Support / Customer Service Representative

Company: J28 DESIGN INC.
Location: Petaluma
Posted on: November 22, 2021

Job Description:

J28 Design Inc. is a California based manufacturer of an exclusive line of automotive related products. Our products are manufactured "in house" with quality and precision as our main goal and mission. Our product line, "BlendMount", is sold through our e-commerce platform at . We are looking for a product support/customer service representative who is an automotive enthusiast and is knowledgable on vehicle makes and models. Work schedule is slightly flexible, Monday thru Friday 8:00 am to 1:00 pm or 9:00 am to 2:00 pm. You would be working in a casual and comfortable enviorment.RequirementsBasic computer skillsPositive and professional attitudeExcellent communication skills; verbal and writtenAbility to work independentlyAbility to multi-task, prioritize, and manage time effectivelyAbility to type 40 wpmProblem solvingAttention to detailExcellent attendanceDependableHigh school diplomaWillingness to learn and growResponsibilitiesProcess and ship online orders through our e-commerce sales platformAnswer incoming callsRespond to e-mails and Live chatsProvide accurate, valid and complete product information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesGo the extra mile to engage customersJob Type: Part-timePay: $20.00 per hourBenefits:401(k)401(k) matchingEmployee discountPaid time offPaid trainingSchedule:Day shiftMonday to FridaySelf-determined scheduleSupplemental Pay:Bonus payEducation:High school or equivalent (Preferred)Work Location: One location

Keywords: J28 DESIGN INC., Petaluma , Product Support / Customer Service Representative, Hospitality & Tourism , Petaluma, California

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