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Shift Leader

Company: Dunkin'
Location: Petaluma
Posted on: March 14, 2023

Job Description:

We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Team Environment:

  • Support a respectful team environment

  • Communicate shift priorities, goals and results with team members

  • Support the training of crew members as requested

  • Provide coaching and feedback to crew members

    Operational Excellence:

    • Create and maintain a guest first culture in the restaurant

    • Resolve guest issues

    • Ensure Brand standards, recipes, and systems are executed

    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws


      • Drive sales goals and results

      • Execute restaurant standards and marketing initiatives

      • Manage cash over/short during shift

      • Ensure all products are prepared according to Brand standards

        Skills and Qualifications:

        • Fluent in English

        • Restaurant, retail, or supervisory experience

        • Math and writing skills

        • Basic computer skills

        • At least 18 years of age (where applicable)

        • High School diploma or equivalent, preferred

          Great Focus:
          --- Understands and exceeds guest expectations, needs and requirements
          --- Displays a sense of urgency with guests
          --- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
          --- Resolves guest concerns by following Brand recommended guest recovery process
          Passion for:
          --- Sets and maintains high standards for self and others, acts as a role model
          --- Consistently meets or exceeds goals
          --- Contributes to the overall team performance; understands how his/her role relates to others
          Problem Solving and Decision Making:
          --- Identifies and resolves issues and problems
          --- Uses information at hand to make decisions and solve problems; includes others when necessary
          Interpersonal Relationships & Influence:
          --- Develops and maintains relationships with team members
          --- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
          Company Introduction
          Shiva Developments is a dynamic organization founded in 2012. While our company was founded in Central IL, our reach extends far and wide. Currently we own and operate locations in Florida, Georgia, Illinois, Indiana, Iowa, and California. Our stable of Brands include Dunkin Donuts/Baskin Robbins, Gas Stations, Liquor Stores, Hotels.
          That said, Shiva Developments is more than just a company that owns and operates businesses. To understand us is to understand our true purpose. We are not just in the goods and services business. We are first and foremost in the PEOPLE BUSINESS - and it shows in the consistent quality of experiences we create for our guests.Our purpose is to provide the highest quality products and services within the restaurant and hospitality industry. We create exceptional experience for people and communities throughout the United States.
          United, we are world-class leaders diverse in talent and collaborative in voice. We stand for each other being empowered and engaged in moving our business forward. We stand for people living a life they love. We are committed to development and growth through training, coaching and learning from one another. We can be counted on to be authentic in our speaking and generous in our listening. We are accountable for generating profit as a catalyst for growth and endless possibilities.

Keywords: Dunkin', Petaluma , Shift Leader, Hospitality & Tourism , Petaluma, California

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