Shift Leader
Company: Dunkin'
Location: Petaluma
Posted on: March 14, 2023
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Job Description:
We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout
their shift to execute operational Brand standards and deliver a
great and friendly guest experience. They set goals, provide job
assignments, and motivate others, celebrating successes and
providing timely feedback.
Responsibilities:
Team Environment:
Support a respectful team environment
Communicate shift priorities, goals and results with team
members
Support the training of crew members as requested
Provide coaching and feedback to crew members
Operational Excellence:
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following
and enforcing safety, food safety and sanitation guidelines; comply
with local and state laws
Profitability:
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Skills and Qualifications:
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Competencies:
Great Focus:
--- Understands and exceeds guest expectations, needs and
requirements
--- Displays a sense of urgency with guests
--- Seeks ways to improve guest satisfaction; asks questions,
commits to follow-through
--- Resolves guest concerns by following Brand recommended guest
recovery process
Passion for:
--- Sets and maintains high standards for self and others, acts as
a role model
--- Consistently meets or exceeds goals
--- Contributes to the overall team performance; understands how
his/her role relates to others
Problem Solving and Decision Making:
--- Identifies and resolves issues and problems
--- Uses information at hand to make decisions and solve problems;
includes others when necessary
Interpersonal Relationships & Influence:
--- Develops and maintains relationships with team members
--- Operates with integrity; demonstrates honesty, treats others
with respect, keeps commitments
Company Introduction
Shiva Developments is a dynamic organization founded in 2012. While
our company was founded in Central IL, our reach extends far and
wide. Currently we own and operate locations in Florida, Georgia,
Illinois, Indiana, Iowa, and California. Our stable of Brands
include Dunkin Donuts/Baskin Robbins, Gas Stations, Liquor Stores,
Hotels.
That said, Shiva Developments is more than just a company that owns
and operates businesses. To understand us is to understand our true
purpose. We are not just in the goods and services business. We are
first and foremost in the PEOPLE BUSINESS - and it shows in the
consistent quality of experiences we create for our guests.Our
purpose is to provide the highest quality products and services
within the restaurant and hospitality industry. We create
exceptional experience for people and communities throughout the
United States.
United, we are world-class leaders diverse in talent and
collaborative in voice. We stand for each other being empowered and
engaged in moving our business forward. We stand for people living
a life they love. We are committed to development and growth
through training, coaching and learning from one another. We can be
counted on to be authentic in our speaking and generous in our
listening. We are accountable for generating profit as a catalyst
for growth and endless possibilities.
Keywords: Dunkin', Petaluma , Shift Leader, Hospitality & Tourism , Petaluma, California
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here to apply!
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