Director of Information Technology

Company: Petaluma Health Center Inc
Location: Petaluma
Posted on: January 9, 2021

Job Description:

Job Description:Summary: The Director of Information Technology is responsible for the overall planning, organizing, and execution of all IT functions. The IT Director ensures that the IT department is able to meet PHC's current information technology needs and, in partnership with the Chief Information Officer, plan for the organization's continued improvement in the use and application of information technology.Areas of Responsibility:Develop, Implement and Manage ITServices:

• Implement and evaluate ITstandards across all sites and services to assure efficiency and effectiveness of service delivery methods, including key quality metrics
  • Work proactively with management and leadership to identify and respond to shifts in service demand and supply
  • Ensure business goals, revenue and productivity objectives are met in a respectful, forward thinking and motivational style
  • Utilize management information tools to analyze financial, business and operations reports to identify and address trends and performance issues
  • Oversee the financialaspects of the department and ensures that operationsare aligned with the budget. Approves allbusiness requirements priorto the technical solution
  • Create and maintain strategic operationalinitiatives that promote yearoveryeargrowth
  • Develop strategicand operationalplans, manages execution, and measures results
  • Assist the organization in achieving optimal utilization of IT Systems, including the Electronic Medical Records and Phone System
  • Ensure optimal purchasing, inventory, and equipment management systems and processes are in place to support operations
  • Represent the organization's IToperations on various internal and externalcommittees.
  • Project Management
    • Create and monitor implementation plans to ensure the effective execution of the ITdepartment's initiatives to achieve both operational excellence and positive business results
      • Application and hardware management
        • Participate on all hardware and software evaluations and maintains vendorcontracts
        • Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technicalsolutions
        • Ensure satisfactory employee experience
          • Analyze complex business needs presented by the usercommunity and/orclients and recommends and/orimplements technicalsolutions
          • Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications ortrouble shooting
          • Lead the IT team in delivering exceptionalcustomerexperiences in all practicesLeadership / Management:
            • Manage IT department with the integrity, honesty and knowledge needed to promote the culture, values and mission of Petaluma Health Center
            • Manage IT staff, recruiting, training, and ensuring high employee engagement, and accurate timekeeping and reporting,
              • Identify problems, concerns, and opportunities for staff improvement and helps supervisors develop theirskills
              • Provide training and development to ensure that all staff members demonstrate knowledge of PHC's business model, job competency expectations and operating procedures and protocols
              • Perform staff competency evaluations
              • Ensure all staff have personalprofessionaldevelopment plans, and assists staff in developing their personalprofessionalgoals.Quality Improvement/ Risk Management and Compliance:
                • Ensure robust Quality Improvement and Performance Improvement departmentalprogram, establishing goals and PDSA cycles within the IT department to continually improve services
                • Partnerwith stakeholders to analyze and make data-driven recommendations forprocess improvement
                • Implement systems that minimize and mitigate risks to the organization.
                  • Ensures adherence to all legal, regulatory and accreditation requirements
                  • Designs and performs appropriate and timely department auditsSecurity & Emergency Management:
                    • Manage system technology to support information security and privacy requirements
                    • Maintain the confidentiality, integrity, and availability of data as the security and privacy integrate
                    • Develop and maintain security and privacy policies and procedures including management of security risk assessments, the program budget, security complaints and incident activity, and enforcement
                    • Provide workforce security and privacy training and awareness
                    • Provide externalcompliance assurances and security survey activity
                    • Develop business continuity planning
                    • Develop, implement, and maintain the organization's protected health information privacy and security policies, procedures and guidelines in compliance with federaland state laws and accreditation standards, and in coordination with organization leadership, the privacy and HIPAA compliance oversight structure, and legal counsel
                    • Cooperate with the Office for Civil Rights and otherinvestigative agencies in coordination with organization officers in responding to external investigationsSupervisory Responsibilities:
                      • All IT support staff, including supervisors and technicians.Required Experience:Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education/Experience:
                        • Bachelor's degree with a technical major, such as engineering orcomputerscience or equivalent; or fourto ten years related experience and/ortraining; or equivalent combination of education and experience.
                        • Advanced degree with atechnical major, such as engineering orcomputerscience, preferred
                        • Minimum 4 years of supervisory experience
                        • Systems Administration/System Engineerwork experience, certification in Microsoft (Active Directory, Exchange, MS SQLServer), VMWare, Cisco, and AWS, as well as otherhealthcare specific systems preferred
                        • Demonstrated experience with standard software applications, including MS Office, Windows
                        • Cisco Networking, certification in these areas a plusDesired Skills:
                          • Sensitivity to the needs and situations of a multi-cultural employee population
                          • Ability to forecast and analyze business trends in order to maximize performance and profitability
                          • Knowledge of current trends in electronicmedical records (EMR)
                          • Database management skills with ability to produce reports, manipulate, analyze and interpret data
                            • Ability to work in a fast-pace environment, strong communication and writing skills and dedication to customerservice
                            • Experience in implementing effective and innovative software development methodologies
                            • Ability to communicate technical concepts to technical and non-technicalaudiences
                            • Ability to manage multiple concurrent projects and motivate professionalstaff
                            • Demonstrated aptitude for learning new technologies
                            • Training ability/experience aplusLicenses and Certifications:
                              • Technology certificates or a core component of education or experience preferredLanguage Skills: Bilingual in English and Spanish, both written and verbal preferredMathematical Skills: Ability to add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions and decimalsReasoning Ability: Ability to recognize problems, collect data and establish factsComputer Skills: High level of computer literacy and proficient in MS Office (Word, Excel and Outlook), electronic medical records and web applicationsPhysical Demands: The physical demands described here are representative of thosethat must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.
                                • Movement within health centercomplex environment repeatedly throughout the day
                                  • Ability to write by hand, use phone, use computer keyboard and mouse extensively to perform generaloffice functions
                                  • Manual wrist and finger dexterity and wrist-finger speed sufficient to perform repetitive actions for extended periods of time
                                  • Ability to effectively communicate by hearing continuously and speech in a manner which can be understood by a diverse population
                                    • Ability to give and follow verbaland written instructions with attention to detail and accuracy
                                    • Must have visual acuity near and far (20 inches to 20 feet), depth perception, field of vision, ability to focus on an object, ability to identify and distinguish colors
                                    • Ability to sit or stand for extended periods of time (minimum periods of one (1) hourat a time)
                                    • Ability to frequently walk, bend, squat, stoop, kneel, twist, crouch, and climb with the use of a step stool
                                    • Ability to grasp, hold and pick up and reach with hands and arms
                                    • Ability to frequently lift and or move up to seventy-five(75) pounds
                                    • Ability to coordinate multiple tasks simultaneously
                                    • Ability to travel to and from otherhealth centersites and community locationsWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essentialfunctions of this job.While performing the duties of this job, the employee is regularly exposed to general office and health center area environment with frequent interruptions by staff, visitors and phones. The work environment is a clean, well-lit, well-ventilated, and temperature controlled environment. The noise level in the work environment is usually moderate. The hours of duty are Monday through Friday during the business day. The employee must be willing to work varied hours to accommodate meetings and special functions.Acknowledgment: This job description in no way states or implies that these are the only duties to be performed by the employeeincumbent in this position. The Employee may be required to follow any otherjob- related instructions and to perform any otherjob-related duties requested. This document does not create an employment contract, implied or otherwise, otherthan an "at-will" relationship.From: Petaluma Health Center Inc

Keywords: Petaluma Health Center Inc, Petaluma , Director of Information Technology, IT / Software / Systems , Petaluma, California