Resident Field Service Technician (Petaluma, CA)
Company: RDO Equipment Co.
Posted on: January 5, 2022
This individual will operate a mobile service vehicle and travel
to customer locations in the Petaluma, CA area to perform in-field,
machinery diagnostics and repairs as required. These repairs will
consist of, but are not limited to, complete component removal,
disassembly, and reconditioning, following prescribed technical
manual procedures. This individual must be able to perform quality
work as efficiently and profitably as possible, work overtime and
weekends on occasion.
Specific Duties Include:
Perform in-field machinery diagnostics and repairs as required.
Serve as an in-field representative for the dealership to provide
service solutions and enhance customer satisfaction.
Diagnose, inspect, recondition, repair, assemble, and service
equipment as assigned by the supervisor.
Document machine information and repairs completed on work order,
including parts and fluids used.
Maintain a clean work area, as well as care for all shop tools,
machines, and equipment.
Identify and communicate solutions for customer service
opportunities in the dealership's area of responsibility
Maintain technical and product knowledge on all equipment sold
within the dealerships area of responsibility.
Follow all safety rules and regulations while performing work
assignments and adhere to all policies and procedures as specified
in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community so as to
present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored
training, in an effort to develop and advance knowledge base and
Participate in all company/location driven communication efforts,
including open book meetings, huddles, department meetings and
other related efforts.
Maintain a positive and professional working relationship with
peers, management, and support resources, with a constant
commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a
professional and efficient manner.
Excellent mechanical skills
Trade specific tooling, including hand tools and pneumatic
Current and valid drivers license as outlined in company policy
Ability to assemble and perform maintenance functions on
Strong computer skills
Excellent customer service skills
Excellent oral and written communication skills
Strong organizational skills
Graduation from related diesel technology program (preferred)
Candidates must have valid work authorization and be able to work
in the U.S. without company sponsorship.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: RDO Equipment Co., Petaluma , Resident Field Service Technician (Petaluma, CA), IT / Software / Systems , Petaluma, California
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