TSS Database Analyst (REMOTE)

Company: General Dynamics Information Technology
Location: Petaluma
Posted on: November 19, 2022

Job Description:

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** None

**Job Family:** Database Analysis/Design

We are GDIT. We build cutting-edge applications for the most complex government, defense, and intelligence projects across the country. Bring your creativity to help us find solutions to complex problems and play an essential part in preparing our nation for the future.

At GDIT, people are our differentiator. GDIT is seeking a **Database Analyst** to support its Technology Shared Services (TSS) Data and Analytics team, developing customer dashboards, deep dive analytics, and delivering customer solutions. As a Database Analyst, you will support customers within GDIT to fulfill multiple federal agency missions.

You will be part of requirements gathering with customers, writing user stories, collaborating with developers, testing completed features, communicating with customers, creating documentation, and developing Tableau dashboards and/or other business intelligence visualizations.

The TSS Data and Analytics team uses a variety of tools including ServiceNow, Power BI, and Tableau. The Tableau dashboards provide program management and financial dashboards to customers allowing them to manage risk and provide the essential reporting to their government customers.

GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you'll play an essential part in preparing our nation for the future. At GDIT, our employees are driven, resourceful, and unwavering.

**In this role, a typical day will include:**

+ Conduct market research and define industry best practices for decision-making

+ Creating, refining, and delivering reports and dashboards for internal or external purposes

+ Build dashboards and reporting in ServiceNow

+ Utilize ServiceNow Performance Analytics to build indicators, schedules, and insights

+ Utilize Tableau, Excel, and/or other business intelligence tools

+ Provide data analytics and key insights

+ Highlight and define Key Performance Indicators (KPIs) to measure performance across different sections

+ Collaborate with a team of developers, analysts, and engineers to determine feature requests, priorities, dashboards, and solutions.

+ Writing user stories, acceptance criteria, test plans, and retrospectives to improve Agile development processes.

+ Performing Quality Assurance (QA) testing of new features to ensure that requirements are met, and the resulting user experience works as intended.

+ Participating in and supporting user acceptance testing and the deployment of the solution to production.

+ Preparing and conducting presentations and training materials.

+ Creating and maintaining documentation.

+ Collaborate with a team of developers, analysts, and engineers to deliver on-time Agile sprint releases.

**Required Qualifications:**

+ BA/BS (or equivalent years of experience)

+ 2+ years of experience

+ Experience in ServiceNow Dashboards and Reporting

+ Experience in ServiceNow Performance Analytics

+ Familiarity with Tableau or related business intelligence tools/practices

+ Experience with Structured Query Language (SQL)

+ Strong Excel background; familiarity with other Microsoft tools (Outlook, Word, Excel, PowerPoint)

+ Ability to effectively manage multiple competing priorities at any given time.

+ Good team player, able to manage multiple assignments, and adapt to changing client needs.

+ Outstanding communication skills with the ability to present to business leaders.

+ Strong analytical and problem-solving skills

+ Ability to work independently and part of a team

US Citizenship required per contract requirements.

**Preferred Qualifications:**

+ 2+ years of relevant experience in Information Technology

+ Experience with Tableau and/or other business intelligence tool(s)

+ ServiceNow certifications

+ Knowledge of ITIL framework

+ Knowledge of Agile methodology

+ Experience with Microsoft SQL Server Reporting Services (SSRS)

+ Familiarity with Azure DevOps or similar tool(s)

+ Experience with Python

**WHAT GDIT CAN OFFER YOU:**

+ Full-flex work week

+ 401K with company match

+ Internal mobility team dedicated to helping you own your career

+ Collaborative teams of highly motivated critical thinkers and innovators

+ Ability to make a real impact on the world around you

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Petaluma , TSS Database Analyst (REMOTE), IT / Software / Systems , Petaluma, California