Google IT Support

Company: Coursera Inc.
Location: Mountain View
Posted on: May 29, 2025

Job Description:

Google IT Support Professional CertificateGoogle IT Support Professional CertificateEarn a career credential that demonstrates your expertiseGain skills required to succeed in an entry-level IT jobLearn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer serviceLearn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debuggingLearn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary CodeThis Professional Certificate helps prepare you for the industry-recognized CompTIA A+ Certification exam.Taught in EnglishSee how employees at top companies are mastering in-demand skillsPrepare for a career as a Computer Support Specialist

• Receive professional-level training from Google
• Demonstrate your proficiency in portfolio-ready projects
• Earn an employer-recognized certificate from Google
• Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist$61,312 median entry-level salary for Computer Support Specialist -193,609 job openings for Computer Support Specialist in United States -193,609 job openings for Computer Support Specialist in United States -75% of certificate grads report career improvement -75% of certificate grads report career improvement -Professional Certificate - 5 course seriesThis course is designed to provide a full overview of computer networking. We'll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.By the end of this course, you'll be able to:--- describe computer networks in terms of a five-layer model--- understand all of the standard protocols involved with TCP/IP communications--- grasp powerful network troubleshooting tools and techniques--- learn network services like DNS and DHCP that help make computer networks run--- understand cloud computing, everything as a service, and cloud storageThrough a combination of video lectures, demonstrations, and hands-on practice, this course will teach learners about the main components of an operating system and how to perform critical tasks like managing software and users and configuring hardware.By the end of this course you'll be able to:--- navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter--- set up users, groups, and permissions for account access--- install, configure, and remove software on the Windows and Linux operating systems--- configure disk partitions and filesystems--- understand how system processes work and how to manage them--- work with system logs and remote connection tools--- utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist roleThis course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that's responsible for maintaining reliable computers systems in a multi-user environment. In this course, you'll learn about the infrastructure services that keep all organizations, big and small, up and running. We'll deep dive on cloud so that you'll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you'll learn how to recover your organization's IT infrastructure in the event of a disaster.By the end of this course you'll be able to:--- utilize best practices for choosing hardware, vendors, and services for your organization--- understand how the most common infrastructure services that keep an organizationrunning work, and how to manage infrastructure servers--- understand how to make the most of the cloud for your organization--- manage an organization's computers and users using the directory services, ActiveDirectory, and OpenLDAP--- choose and manage the tools that your organization will use--- backup your organization's data and know how to recover your IT infrastructure in the case ofa disaster--- utilize systems administration knowledge to plan and improve processes for IT environmentsThis course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We'll give you some background of encryption algorithms and how they're used to safeguard data. Then, we'll dive into the three As of information security: authentication, authorization, and accounting. We'll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.At the end of this course, you'll understand:--- how various encryption algorithms and techniques work as well as their benefits and limitations.--- various authentication systems and types.--- the difference between authentication and authorization.--- how to evaluate potential risks and recommend ways to reduce risk.--- best practices for securing a network.--- how to help others to grasp security concepts and protect themselves.--- new AI skills from Google experts to help complete IT tasks.
  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Use AI to identify IT security risksEarn a career certificateAdd this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.Build toward a degreeWhen you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs. -This Professional Certificate has ACE recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.Grow with Google is an initiative that draws on Google's decades-long history of building products, platforms, and services that help people and businesses grow. We aim to help everyone - those who make up the workforce of today and the students who will drive the workforce of tomorrow - access the best of Google's training and tools to grow their skills, careers, and businesses.Why people choose Coursera for their career"Once I found the Google IT Support program, there was no stopping me. Obtaining the certification changed my life, and now I'm living my dream. I'm excited about my new job and the future. I'm part of an industry that is making a difference in the world.Learning from the U.S.New to Support and Operations? Start here.Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscriptionAdvance your career with an online degreeEarn a degree from world-class universities - 100% onlineJoin over 3,400 global companies that choose Coursera for BusinessUpskill your employees to excel in the digital economyWhy start a career in IT?With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029-faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.None! Whether you're completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you.Which jobs does this program prepare for?The jobs available for this particular skill set include help desk technician, systems analyst, support specialist, database administrator, IT technician, computer user specialist, and many more.What kind of companies hire IT Support professionals?Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.What will I be able to do upon completing the professional certificate?Google Career Certificates are designed to prepare you for an entry-level role in job fields like data analytics, digital marketing & e-commerce, IT support, project management, and UX design. Upon completion of a Google Career Certificate, like this one, certificate graduates in the U.S. will have the option to share their information with top U.S. employers that are hiring entry-level professionals, like HCL, World Wide Technology, Infosys, AT&T, Wells Fargo and of course, Google. Employer consortiums are currently available in the U.S., Canada, India, Singapore, Indonesia and are coming to more countries soon. The employers included will vary by country.What resources will be available to help with the job search process?In addition to expert-led training and hands-on projects designed to prepare you for a job, you'll get access to an interview practice tool , mock interviews and resume building workshops, career coaching sessions and more. You'll also be able to connect with over 150 U.S. employers who are searching for candidates who have completed a Google Career Certificate.Why did Google create this program?Google had long faced an issue that many other companies also contend with: We had open IT support roles, but not enough qualified candidates to fill them. So we built and tested a training program to provide pathways to jobs in technical support at Google for people with no college degree or experience. In 2018, Google launched the IT Support Certificate so that this training could be available to everyone. Since then, thousands of people have completed the program. In the United States, 75% of certificate graduates report a positive career outcome (e.g., new job, promotion, or raise) within six months of completion. -When we saw the positive impact this program was having on people all over the world, we expanded into additional fast-growing, high-paying career fields: cybersecurity, data analytics, digital marketing & e-commerce, project management and UX design. Built and taught by Google, these certificates prepare people from all backgrounds for jobs in fields with great demand for qualified candidates. No degree or previous experience is required. Graduates get the chance to connect directly with over 150 U.S. employers who are accepting Google Career Certificates for open jobs. -Based on program graduate survey, United States, 2022.Can I get college credit for taking the Google IT Support Certificate?Those planning to attend a degree program can utilize ACE--- recommendations or ECTS recommendations , the industry standard for translating workplace learning to college credit. Learners can earn an ACE recommendation of up to 15 college credits , or 5 ECTS credits, for completing the IT Support Certificate. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.To share proof of completion with schools, certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE --- or ECTS credit recommendation. Once claimed, they will receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.Will completing the certificate prepare me for the CompTIA A+ exams?The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification.This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you've studied everything before taking the exams.If you complete the certificate and pass the CompTIA A+ certification exams, you'll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here .Is this program offered in other languages?This certificate is currently available globally in English. You can also find Google Career Certificates available globally in the following languages: Turkish, German, Spanish, Arabic, Russian, and Indonesian Bahasa. We are working on adding more languages soon. Please continue to check back here for updates.Is the Google IT Support Professional Certificate licensed?Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.How much does this certificate cost?In the U.S. and Canada, Coursera charges $49 per month after the initial 7-day free trial period. The Google IT Support Certificate can be completed in less than 6 months at under 10 hours per week of part-time study, so most learners can complete the certificate for less than $300 USD. In other countries where Google Career Certificates are available, your cost may be lower.Does the Google IT Support Certificate include AI content?The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.Is this course really 100% online? Do I need to attend any classes in person?This course is completely online, so there's no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.What is the refund policy?If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don't give refunds, but you can cancel your subscription at any time. See our full refund policy .Can I just enroll in a single course?Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you're automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress. - Median salary and job opening data are sourced from Lightcast Job Postings Report.Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024)All other job roles (5/1/2024 - 5/1/2025) - Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.
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Keywords: Coursera Inc., Petaluma , Google IT Support, IT / Software / Systems , Mountain View, California