L2/ L3 Support Engineer
Company: S3 Int
Location: San Jose
Posted on: April 1, 2026
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Job Description:
Job Description Strategic Staffing Solutions International
customer is a global IT consulting and custom solutions firm
specializing in capital markets technology and financial services
software. They partner with leading financial institutions in the
US and UK to design, build, and deliver high-performance systems
that improve efficiency while reducing risk, cost, and time to
market. As a full-service technology partner , they support the
full delivery lifecycle - from advisory and architecture to
implementation, testing, and deployment. Company fosters a culture
of learning, openness, and collaboration. Recognized with Top 1%
Workplace Awards 2024 in the category, they are always looking for
motivated professionals eager to grow their careers while building
impactful financial technology for global markets. Key
responsibilities: Incident & Service Request Management
(customer-facing): Act as a Level 2 / Level 3 escalation point for
incidents that cannot be resolved by L1 support. Diagnose,
troubleshoot, and resolve complex technical issues related to
applications, systems, networks, or infrastructure. Ensure
incidents and requests are handled in line with defined SLAs and
OLAs. Communicate clearly with stakeholders regarding issue status,
resolution progress, and expected timelines. Problem Management &
Root Cause Analysis Systems, Applications & Infrastructure Support
- working with OOP language for capital markets Required Skills &
Qualifications Hands on expereince in L2/L3 IT or application
support. Solid understanding of: Incident, problem, and change
management processes (ITIL?based). Ticketing tools (e.g.,
ServiceNow, Jira, Remedy, or similar). Prefrence to ones who have:
hands-on experience with Microsoft SQL Server (T-SQL). Writing and
troubleshooting SQL queries and stored procedures Interpreting
execution plans Using SQL to trace data flow and diagnose business
data issues Experience troubleshooting data interfaces, ETL/ELT
processes, and job failures. Ability to troubleshoot production
issues, including database job monitoring and error log analysis.
Familiarity with XML/XPath/XSLT or other data formatting
technologies used in system integrations Advanced troubleshooting
skills across one or more of the following: Applications/middleware
Operating systems Databases Networking Cloud platforms (AWS, Azure,
GCP – optional depending on role) Soft Skills Strong analytical and
problem?solving skills. Clear and professional communication with
technical and non?technical stakeholders. Ability to work
independently on complex issues and collaboratively within teams.
Strong ownership and accountability mindset. Experience & Education
L2 Support: typically 2–4 years of relevant support experience. L3
Support: typically 4 years of advanced technical or engineering
experience. Degree in Computer Science, Information Technology, or
related field (or equivalent experience). What company offers:
Flexible Work: Hybrid, remote, or office-based options, depending
on location. Training budget. Mentorship programs and tech
communities. Performance reviews and career growth opportunities.
Social events, team building, and company-wide gatherings. Loyalty
rewards: gifts, referral bonuses. Compensation: USD 4,500 – 4,900
per month gross Company is is flexible and use an individual
approach with each candidate they meet, so we invite you to apply
even if you do not meet some of the listed requirements.
Keywords: S3 Int, Petaluma , L2/ L3 Support Engineer, IT / Software / Systems , San Jose, California
