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Order Entry Clerk

Company: Aerotek
Location: Petaluma
Posted on: April 1, 2021

Job Description:

Description:The CS team is the face of the company and is responsible for the accuracy of customer orders. The first thing the CSR does in the morning is open up their Outlook and check their emails for truck shortages and product shortages. If there are any issues with orders, they call their customers and let them know the impact of the order ASAP. The CSR's have call sheets of customers that they use to call customers to place orders. They are responsible for maintaining their call sheet on a daily basis. Each day, after they check their emails, they will start making 40-60 outbound calls to customers asking if they need an order. What do calls sound like? "Hi this is ___ . Can I talk to the meat (or deli) department? I am calling to get your order for your delivery for next Friday." CSR writes the order down on their call sheet, and gets the name of the person they are talking to. At that point, they go into computer system and put in which channel it is, account number, delivery date, enter info by product SKU and case counts. They also make sure it doesn't pop up in credit hold. Because they sell a perishable product, everything is time sensitive. The CSR's need to check with scheduling to make sure there is product available and check with transportation to make sure there's room on the truck. The company also runs promotions and specialties on their product called "ad plans". The CSR's have to verify ad planners to make sure the pricing in the system is correct. The CSR's spend about 40% to 50% of their day on the phone. Throughout their day they are interacting with outside sales and marketing. In the afternoon, once they are done with their calls they will do their paperwork for their orders. The CSR job requires a lot of attention to detail and double checking of other people's work because they are the final step between the customer and their product being shipped out. If the pricing on a product is incorrect or if an order didn't arrive, the responsibility is on the CSR team. Each CSR has accounts they are responsible for and they interact with that sales rep. But they also will work with other sales reps. Each CSR has a blend of pork, turkey, chicken products. Each CSR is cross trained on everything that happens in their department so that if one person is out, they know how to handle the other persons work load.Skills:Customer Service, Excel, Attention to Detail, food manufacturing, admin*, data entry, 4H, FFA, Agribusiness, Order fulfillment, Data entry, Order entryTop Skills Details:Customer Service, Excel, Attention to DetailAdditional Skills & Qualifications:TOP 3 SKILLS: Computer skills: Outlook, Excel, Work (75% minimum) o Use Word for: writing letters, formatting letters. Very basic skills. Use Excel: updating information, opening a file, updating a name. Basic formatting is finExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Petaluma , Order Entry Clerk, Other , Petaluma, California

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