Customer Service Representative
Company: Aerotek
Location: Petaluma
Posted on: April 9, 2021
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Job Description:
Description:The first thing the CSR does in the morning is open
up their Outlook and check their emails for truck shortages and
product shortages. If there are any issues with orders, they call
their customers and let them know the impact of the order ASAP. The
CSR's have call sheets of customers that they use to call customers
to place orders. They are responsible for maintaining their call
sheet on a daily basis. Each day, after they check their emails,
they will start making 40-60 outbound calls to customers asking if
they need an order. CSR writes the order down on their call sheet,
and gets the name of the person they are talking to. At that point,
they go into computer system and put in which channel it is,
account number, delivery date, enter info by product SKU and case
counts. They also make sure it doesn't pop up in credit hold.
Because they sell a perishable product, everything is time
sensitive. The CSR's need to check with scheduling to make sure
there is product available and check with transportation to make
sure there's room on the truck. The company also runs promotions
and specialties on their product called "ad plans". The CSR's have
to verify ad planners to make sure the pricing in the system is
correct. About Aerotek:We know that a company's success starts with
its employees. We also know that an individual's success starts
with the right career opportunity. As a Best of Staffing Client and
Talent leader, Aerotek's people-focused approach yields competitive
advantage for our clients and rewarding careers for our contract
employees. Since 1983, Aerotek has grown to become a leader in
recruiting and staffing services. With more than 250 non-franchised
offices, Aerotek's 8,000 internal employees serve more than 300,000
contract employees and 18,000 clients every year. Aerotek is an
Allegis Group company, the global leader in talent solutions. Learn
more at Aerotek.com.The company is an equal opportunity employer
and will consider all applications without regards to race, sex,
age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Petaluma , Customer Service Representative, Other , Petaluma, California
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