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Order Fulfillment Coordinator

Company: ScanSource, Inc.
Location: Petaluma
Posted on: June 6, 2021

Job Description:

Intelisys, a ScanSource company (NASDAQ: SCSC) located in the North Bay, is the industry's leading Technology Services Distributor and has been named as North Bay Business Journal's "Best Places to Work" for the fourth time. Intelisys is also recognized as an Entrepreneur Magazine winner of the "Best Entrepreneurial Companies in America Award". We are looking for an Order Fulfillment Coordinator that would serve as the subject matter experts on non-complex LEC/Cable Supplier product and services. Our Partners and Suppliers rely on the Order Fulfillment Coordinator to manage post-order activity. This position is also a resource on Supplier product & processes, Supplier paperwork, order entry, order and implementation intervals, trouble resolution, escalations, and day-to-day process improvements at Intelisys.

ESSENTIAL FUNCTIONS:

  • Provides LEC/Cable product and process support information to Partners by responding to requests and prioritizing concerns to clear problem backlog.
  • Acts as the liaison between LEC/Cable Suppliers and the Partners for order, billing, account maintenance, and trouble resolution.
  • Provides post-sales support for a minimum of two Suppliers by supplying ordering paperwork; answering questions regarding forms and order processes; confirming the accuracy of the completed paperwork; assisting with problem resolution and escalations.
  • Interfaces with Sales Partner & customer to verify order data and assists with completing requirement documents for new and existing customers - credit application, Letter of Authorization, order form, and contract, if required.
  • Subject matter expert on non-complex order processing - scrubbing order documents, submitting orders to Suppliers, tracking order and implementation status as needed, and verifying product ordered installs per customer's request.
  • Tracks orders to ensure completion; provides timely and accurate updates to Partners.
  • Interacts with the Intelisys Partner Support team to provide supplier-specific processing and implementation guidelines.
  • Demonstrates product knowledge by successfully completing Supplier training on products and processes and passing applicable assessments.
  • Responsible for partner and customer satisfaction.
  • Assists with training newer team members.
  • Attend Company and team meetings as well as onsite and offsite supplier trainings and events.
  • Provides back-up support as needed.

Supervisory Responsibilities: No

Key Working Relationships: Sales Partners, Supplier Partners, Partner Support Team, Marketing, Supplier Managers, and the Commission Team.

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

  • High school diploma. College studies or equivalent work experience preferred.
  • 2+ years of customer service experience.
  • Call center experience a plus.
  • Office experience a plus.
  • Telecommunications experience a plus.
  • Superior proficiency in computer usage, the Internet, the Microsoft Office suite of applications. Must have the ability to learn supplier-specific systems and industry-specific software programs.
  • Excellent communication skills in writing and speaking.
  • Excellent organizational and time management skills.
  • Ability to work within a cooperative team environment as well as perform assignments autonomously.

Keywords: ScanSource, Inc., Petaluma , Order Fulfillment Coordinator, Other , Petaluma, California

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