Commission Inquiry Specialist - Platinum

Company: Canpango LLC
Location: Petaluma
Posted on: May 12, 2022

Job Description:

Commission Inquiry Specialist - Platinum The Commissions Inquiry Specialist is responsible for the research and resolution of Commission Inquiries. Demonstration of a basic knowledge of all supplier processes. Communication with both Partners & Suppliers in regards to inquiry status and resolution with guidance from the Commission Inquiry Coordinator. ESSENTIAL FUNCTIONS: Includes the following:

• Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue
• Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved. Coordination with Senior Commission Resolution Specialist for further research
• Communicates with Senior Commission Inquiry Specialist, Partners and Suppliers throughout the research cycle until the issue is resolved
• Proficiency in working in fast-paced , complex, dynamic, multi-cultural business environment
• Excellent organizational and time management skills in a fast paced environment
• Attends job related training, as well as, seminars that would enhance job performance
• Performs other assigned tasks as required
• Back-up to Senior Commission Inquiry Specialist Supervisory Responsibilities: None Key Working Relationships: Partners, Suppliers, Internal Colleagues, Sr. Commission Inquiry Specialist, and Commission Inquiry Coordinator. EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS: The preferred qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
  • Positive attitude regardless of situation
  • Quick leaner of Microsoft Office Applications and any ERM Software
  • Ability to work within a cooperative team environment as well as the ability to work independently ScanSource, Inc. is an Equal Opportunity Employer

Keywords: Canpango LLC, Petaluma , Commission Inquiry Specialist - Platinum, Other , Petaluma, California