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Bilingual Customer Service Representative

Company: Rudolph Incorporated
Location: Petaluma
Posted on: September 22, 2022

Job Description:

Are you service oriented, persuasive, self-motivated, collaborative, and have a passion for helping people? If so, this may be the opportunity you've been looking for! We are looking for an experienced Customer Service Representative who will provide a positive experience for our customers, while helping them make their payments on time. About you: Bilingual English/Spanish required Excellent written, verbal, and negotiation skills Service oriented and customer focused Personable and outgoing demeanor with a high degree of professionalism Active listening skills and an ability to influence others Excellent organizational skills and the ability to concurrently manage multiple accounts, tasks, and communication channels Ability to embrace a team environment and a culture of continuous improvement No experience necessary- we will train the right person! Basic computer skills Ability to type 50+wpm About The Role: Receive incoming calls and make outbound calls to encourage customer payments and cure outstanding past-due account balances. Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account. Utilizes all available skip tracing methods to establish contact with customers in order to either secure payment and/or locate the collateral. Review and monitor customer accounts daily to ultimately mitigate losses. Take action on accounts needing additional attention under manager approval. Assist other departments as needed/upon request. Ensure all company policies, procedures, and laws applicable to position are maintained. Other duties as required About The Company: We are a small Petaluma auto finance company serving the the Northern California area. We are looking to add another team player to our team. The position is Monday through Friday, 8am-5pm. We offer seven paid holidays, PTO, 100% paid Medical/Dental, and 401K with company match once eligible. This position also offers regular fun contests! Serious inquiries only please.Job Type: Full-timePay: $20.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time offSchedule: 8 hour shift Monday to FridaySupplemental pay types: Bonus pay

Keywords: Rudolph Incorporated, Petaluma , Bilingual Customer Service Representative, Other , Petaluma, California

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