HomeStore - Retail Sales Associate
Company: Ashley Furniture Industries, Inc.
Posted on: November 21, 2022
The Retail Sales Associate (RSA) is responsible for building the
guest experiences that are the foundation of the Company's retail
success. This position will provide world-class service to guests
by using the Company's sales approach to sell the full suite of
Company products and services tailored to meet the guests' wants
and needs and from that, delivering an exceptional in-store
experience for every guest that results in increased store sales,
profitability and guest loyalty.
- Welcome and professionally engage every guest to ensure guest
expectations are met and the Company's brand image is properly
- Follow the Company's sales approach with each guest to maximize
average sales per guest and ensure above-minimum category sales
- Ask questions and listen to guest needs; provide options and
advice on meeting those needs. Perform product presentations,
attempt to close each sales opportunity and add on additional items
and extended warranties to the sale.
- Contact customers after product delivery to ensure total
satisfaction and establish next steps to continue to serve the
guest in their home furnishing needs.
- Complete post-sales order entry and administration
Complete showroom floor recovery processes throughout the day.
- Continuously improve sales performance by using available
learning tools and sales programs.
- Develop and maintain high levels of knowledge of Company
products, promotions and store sales functions.
- Demonstrate the Company's Core and Growth Values in the
performance of all job functions. Learn the home furnishings
industry to establish a strong understanding of the Company's
products and their positioning in the marketplace.
- Maintain reliable attendance. Actively participate in
departmental meetings, training and education. Assist with training
other employees and providing backup.
- Complete other assignments and special projects as requested.
Associated topics: courtesy, customer, customer experience
representative, customer service associate, retail associate,
retail cashier, sales, service representative, shop, venta
Keywords: Ashley Furniture Industries, Inc., Petaluma , HomeStore - Retail Sales Associate, Other , Petaluma, California
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