Desktop Support Specialist
Company: LanceSoft Inc
Posted on: November 25, 2022
As a Desktop Support Specialist, your primary responsibility will
be installing, diagnosing, servicing maintaining High-end ***
proprietary products as well as other computer-related products
such as desktop and laptop computers, printers, standard software,
high-end servers, networking devices, and large-scale payment
products. When in support of ITO engagements, you will be
recognized as desk side support specialist. You may be directed by
Help Desk, Service Desk, or script using standard methods,
techniques, and tools. You will handle more complex products,
problems, and/or projects and may provide technical guidance to
lower-level engineers. You may function as a team or on-site leader
as necessary. You will provide technical support to customers in
solving technical problems that occur during the installation or
operation of company supported products.
May function as team or site leader providing direction to other
Performs server and storage break and fix.
Provides support for Enterprise products, such as Dell ESFDesk side
Provides support for enterprise storage products
Supports Networking products - including Cisco certification
Provides support for Payment systems products and *** core-CMOS
May have project management responsibilities for smaller
Possesses other, high skilled, specialized technical skills.
Provides support for software, hardware and networking support for
desktops, laptops and servers
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software, networks,
servers and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and
Ensures customer satisfaction throughout the service delivery
Ensures client specific Service Level Agreements are met and
incident and request tickets are updated accordingly within the
Keywords: LanceSoft Inc, Petaluma , Desktop Support Specialist, Other , Petaluma, California
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