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Desktop Support Specialist

Company: LanceSoft Inc
Location: Petaluma
Posted on: November 25, 2022

Job Description:

Job Description:

As a Desktop Support Specialist, your primary responsibility will be installing, diagnosing, servicing maintaining High-end *** proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end servers, networking devices, and large-scale payment products. When in support of ITO engagements, you will be recognized as desk side support specialist. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers. You may function as a team or on-site leader as necessary. You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

May function as team or site leader providing direction to other technicians
Performs server and storage break and fix.
Provides support for Enterprise products, such as Dell ESFDesk side support specialist
Provides support for enterprise storage products
Supports Networking products - including Cisco certification requirements
Provides support for Payment systems products and *** core-CMOS products
May have project management responsibilities for smaller projects
Possesses other, high skilled, specialized technical skills.
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
Installs and maintains PCs and associated software, networks, servers and peripherals
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Keywords: LanceSoft Inc, Petaluma , Desktop Support Specialist, Other , Petaluma, California

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