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Customer Account Representative

Company: Paragon Label
Location: Petaluma
Posted on: May 28, 2023

Job Description:

At Resource Label Group, we are a full service manufacturer of custom label design and printing for a wide range of industries. With full-scale capabilities coast-to-coast and 22 locations across North America, we are dedicated to delivering cutting-edge label printing with a national reach and local touch. As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients. We are currently recruiting for a Customer Account Representative to join our team! The Customer Account Representative will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales and production. The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus!Maintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process.Speaks directly with prospective customers collecting customer information and product specifications.Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming.Customer Service Representative coordinates artwork to determine availability of cutting die and cylindersCSR will monitor the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production.Holds all new production orders to the highest standard and awaits until customer approves proofs, product design and other specificationsProcesses new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements Notifies all pertinent plant personnel of any special orders around purchasing , production or rush orders maintaining clear and fluid communication at all timesRoutes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.Resolve inquiries and investigate complaints in a timely manner exhibiting excellent service and follow throughAlerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an orderPrioritize orders as necessary, which may require selecting from several alternatives to best service the customers' needs.Receives tickets for shipped or delivered product and begins billing process: verifies shipping report against packing lists and reviews Customer Transaction Report.Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.The Ideal Candidate Will : Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeedWorks within approved budget; Contributes to profits and revenue; Conserves organizational resources.Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Make timely decisions. Qualifications: Two to three years related experience and/or training; or equivalent combination of education and experience.Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors and customers.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to read and interpret ruler, scales and other measurement devices.While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk. Why work with us? Take a look at all we have to offer!Paid Time Off and Paid HolidaysComprehensive and Competitive Medical, Dental and Vision coverageCompany Paid Short-Term Disability Insurance and Life InsuranceAdditional Benefits - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage PlansExcellent 401(k) retirement plan with generous company contributionWe pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organizationWe believe in rewarding our employees with performance-based salary increasesCheck out this video to learn more about us!

Keywords: Paragon Label, Petaluma , Customer Account Representative, Other , Petaluma, California

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