Communications Supervisor - Located in Santa Rosa, CA

Company: AMR
Location: Petaluma
Posted on: September 15, 2023

Job Description:

Located in Santa Rosa, CAMore Information about this Job:

REDCOM Dispatch Supervisor, Santa Rosa CA

Position Title: REDCOM Communications Supervisor

Reports To: Executive Director

Department: Communications/ REDCOM

Location: Sonoma County

FLSA Status: Exempt

Why Choose GMR ? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we serve. View our employees's stories on how we provide care to the world at www.AtaMomentsNotice.com.

We're hiring an Communications Supervisor to manage and support the day-to-day functions of our Pacific Region Operations Team. This person will promote a positive working environment in the Communication Center, by modeling and acting in accordance with company values

JOB SUMMARY
Reporting to the Operations Manager, the position contributes to the company's success by assisting the Manager in executing Communication Center operations during scheduled shifts. The incumbent in this job deploys Communication Center team members, delegates task, maintains oversight, direction, trains, and coaches so that team members can create and maintain the Company experience for our customers. This person works as part of the 911 EMS/Fire System, will receive, and enter 911's calls, dispatch and monitor emergency communications over radio channels and fill resource orders for emergency statewide and local emergencies.

QUALIFICATIONS
Experience:
Twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers, i.e. call center, retail.
At least six (6) months of experience directing the work of others, preferably providing guidance on call handling and service / dispatch processes; coordinating the tasks of two (2) or more team members in a call center, service, or retail environment.

Education:
High School Diploma, GED, or equivalent
Associates degree preferred

Skills:
Available to work flexible hours that may include early mornings, evenings, nights, weekend, and / or holidays.
Demonstrated success in establishing a wide range of business and professional relationships.
Coordinates consistent operations and leadership between all leadership team members.
Demonstrate ability to learn and perform all dispatch and call taking functions at a high level.

Credentials/Licenses:
Certification as an IAED EMD preferred

WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS

Working Conditions:
Work is performed primarily in an indoor office call center environment.

Physical Demands:
Heavy phone and computer use.

Mental Requirements:
Occasionally: Analyzing, judgment.
Frequently:
Constantly: Problem solving, decision making, reasoning.

GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team - We respect each other and achieve together what no individual can alone.
Innovation - We are driven to develop solutions that inspire progress.
Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how we do it.
Citizenship - We are dedicated to being good stewards in the communities we serve.

REPORTING RELATIONSHIPS
Reports to: REDCOM Director, Communications Manager
Interrelationships: Operations, External Agencies

If you have a passion for building a team and helping others grow, have the drive to succeed and the skills to deliver where every second counts, apply today!

Click Here for Full Job Description
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
More Information about this Job:
Company Benefits: Check out our careers site benefits page to learn more about our benefit options.

Salary Range: $109,078.80 - $112,774.00 DOE

Keywords: AMR, Petaluma , Communications Supervisor - Located in Santa Rosa, CA, Other , Petaluma, California