Policy Escalation Specialist, Rapid Response

Company: Google Inc.
Location: San Bruno
Posted on: May 13, 2025

Job Description:

corporate_fare Google place San Bruno, CA, USAApply

• Bachelor's degree or equivalent practical experience in escalations or crisis management.
• 2 years of experience in applying policy to online content, including making decisions on content violation.
• Experience working in an operations-oriented organization.
• Ability to work non-standard, on-call rotation weekend and holiday hours.Preferred qualifications:
  • Experience with spreadsheets, databases SQL and data analysis.
  • Experience in content policy, anti-abuse and reviewing online content.
  • Experience applying policy to online content, while making accurate judgment calls with respect to appropriate and violative content.
  • Experience with identifying abuse trends or working in news or policy.
  • Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.
  • Excellent problem-solving, critical thinking and attention to detail in a fluid environment.About the jobFast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.The Rapid Response team oversees and manages the most critical and complicated escalations across all YouTube product areas with the aim to make the platform a trusted, fair and safe place for our users. As a Policy Escalation Specialist, you will work across Trust and Safety and YouTube to ensure that we handle escalations holistically. You will provide end-to-end management of critical escalations, creating a pathway to resolution and communicating with key stakeholders as well as our executive team. When you are not fighting one of our most important fires, you will develop preventative solutions to handle future escalations and help assess risk to the YouTube platform. You will review graphic, controversial, and sometimes offensive video content in line with YouTube's Community Guidelines. This role will require on-call work at weekends on a rotational basis.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.The US base salary range for this full-time position is $90,500-$130,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .Responsibilities
    • Evaluate cross-product, high-impact escalations to determine severity, risk and required action.
    • Own and manage policy escalations from start to finish, driving consensus across all stakeholders.
    • Review graphic, controversial and sometimes offensive video content in line with YouTube's community guidelines.
    • Develop knowledge across all product areas to ensure faster, more efficient resolution. Develop post-mortem and implementations of preventative solutions, including working with Engineering on tools.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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Keywords: Google Inc., Petaluma , Policy Escalation Specialist, Rapid Response, Other , San Bruno, California