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Outbound Sales Associate

Company: Critical Control
Location: Petaluma
Posted on: April 1, 2024

Job Description:

We are seeking a highly motivated and skilled individual to join our dynamic team as an Outbound Appointment Setting and Emergency Call Handling Specialist. This position involves efficiently handling incoming emergency calls, ensuring a high closure rate, while also proactively making outbound calls to set up appointments. The successful candidate must demonstrate excellent communication skills, empathy, and the ability to work under pressure.


  • Emergency Call Handling:
    • Respond promptly and professionally to incoming emergency calls.
    • Assess the nature of the emergency and provide appropriate assistance or dispatch necessary resources.
    • Close at least 90% of incoming emergency calls, ensuring a high level of customer satisfaction.
    • Outbound Appointment Setting:
      • Make a minimum of 100 outbound calls daily to potential clients.
      • Utilize effective communication and persuasion techniques to set up appointments for our products/services.
      • Achieve a daily goal of securing at least 2 appointments.
      • Customer Relationship Management:
        • Maintain accurate and detailed records of all interactions in the CRM system.
        • Provide follow-up information to clients as needed.
        • Build rapport with clients to enhance customer satisfaction and loyalty.
        • Adherence to Protocols:
          • Adhere strictly to company protocols and procedures for handling emergency calls.
          • Follow the established script and guidelines for outbound calls to ensure consistency and professionalism.
          • Performance Metrics:
            • Meet or exceed daily and monthly targets for closed emergency calls, outbound calls, and appointment setting.
            • Regularly review and discuss performance metrics with supervisors to identify areas for improvement and implement corrective actions.

              • Communication Skills:
                • Excellent verbal communication skills.
                • Ability to convey empathy and reassurance during emergency calls.
                • Sales and Appointment Setting:
                  • Proven experience in outbound sales or appointment setting.
                  • Demonstrated ability to meet or exceed targets.
                  • Emergency Response:
                    • Previous experience in handling emergency calls is a plus.
                    • Ability to keep the customer calm and focused in high-pressure situations.
                    • Ability to lead the customer to the proper decision necessary based on the type of call received using product knowledge.
                    • Adaptability:
                      • Flexibility to switch between outbound appointment setting and emergency call handling seamlessly.
                      • Technology Proficiency:
                        • Familiarity with CRM systems and call center software.
                        • Team Player:
                          • Ability to work collaboratively in a team-oriented environment.

                            • Salary range of $45K-$55K
                            • Ongoing training and development opportunities.
                              If you are a motivated individual with the skills and experience to excel in a fast-paced environment, we encourage you to apply for this challenging and rewarding position. Join us in making a difference in the lives of our clients while achieving personal and professional growth.

Keywords: Critical Control, Petaluma , Outbound Sales Associate, Sales , Petaluma, California

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